Refund Policy
Last updated: August 17, 2026
There are two separate kinds of payments connected to Bizzygemz, and they are refunded in different ways. This page explains both so you and your clients know what to expect.
Bizzygemz subscription payments
This covers what you, the service provider, pay Bizzygemz for your Starter or Pro plan.
Free trial first
Every new account gets 14 days free with no card required. Use the trial to decide whether Bizzygemz fits your business before you pay anything.
Cancel any time
You can cancel from Settings whenever you like. Your plan stays active until the end of the billing period you already paid for, and you are not charged again after that.
Partial periods
We do not automatically prorate or refund the unused part of a monthly or yearly period after cancellation, because you keep full access until the period ends.
When we do issue refunds
We refund in good faith when something went wrong on our side: a duplicate charge, a charge after you cancelled, a renewal you did not intend on an account with no meaningful usage in that period, or an extended outage that stopped you from using the service. Annual plans cancelled within 14 days of the charge are refunded in full on request.
How to request one
Email support@bizzygemz.com from the address on your account, tell us the charge date and what happened, and we will review it. We aim to reply within 3 business days. Approved refunds return to the original payment method and typically appear within 5 to 10 business days depending on your bank.
Chargebacks
Please contact us before filing a chargeback. We would much rather fix the problem directly. Accounts with an open chargeback may be suspended until it is resolved.
Client deposits and booking payments
This covers deposits your clients pay you when they book through your Bizzygemz page.
You are the merchant
Deposits go directly to your own connected Stripe account. Bizzygemz never holds your clients' money and is not the merchant of record for these payments.
Your policy applies
You set your own deposit amount, cancellation window, and no-show terms. Those terms, not this page, decide whether a client deposit is refundable. Publish them clearly on your booking page so clients know before they pay.
How refunds happen
You issue deposit refunds yourself from the appointment in your Bizzygemz calendar, which sends the refund through your Stripe account. Refunds usually land back with the client within 5 to 10 business days.
Disputes with clients
Questions and disputes about a deposit are between you and your client. If you are a client of a Bizzygemz provider and want a refund, contact the provider you booked with directly. Bizzygemz cannot refund a payment made to another business.
Still have a question?
Email support@bizzygemz.com and we will help sort it out.